Your Zendesk integrator for exceptional customer service
Zendesk certified experts, we transform your customer relationship into an exceptional experience.
Turnkey Zendesk, designed for your teams
Certified zendesk expertise
At OmyCare, we already support more than 150 clients in Zendesk integration and optimization.
Certified by the platform, we configure your environment to make it simple, efficient, and perfectly tailored to your processes.
Fast and efficient
From briefing to production, we deliver a complete solution within 2 to 4 weeks. No endless delays : you’re up and running quickly, and your team gains performance from day one.
High performance at low cost
We believe a powerful solution doesn’t have to be expensive. Our offers are designed to provide the best value for money, optimizing your budget without sacrificing quality or customization.
A partner that stays by your side
Our mission doesn’t stop at go-live. We provide post-go-live support that is responsive and proactive, helping you get the most out of Zendesk and adapt your setup as your business grows.
Key Figures (KPIs)
Success
+150 supported in Zendesk integration
5 / 5 rating given by our clients
Support
100% post-go-live support
Technical support available 365 days/year
Performance
Full implementation in 2 to 4 weeks
30% time savings
Certification
Zendesk Certified
30+ years of combined CRM & support
Profitability
Up to 50% savings vs. an internal project
ROI in less than 3 months
Our call center
100+ operational agents
99% support availability rate
Step-by-step process
From briefing to go-live, we deliver a complete solution within 2 to 4 weeks.
No endless delays: you’re up and running quickly, and your team gains efficiency from day one.
- Audit & scoping
- Configuration & customization
- Training & go-live
- Ongoing support & optimization
Step 1
We start by analyzing your needs, current processes, and objectives. This audit defines a tailored Zendesk architecture, with a clear integration plan validated together.
Step 2
We configure Zendesk according to your workflows, communication channels, and business priorities. Automations, macros, views, forms… every element is set up to maximize your team’s productivity.
Step 3
We train your teams to ensure they are autonomous from day one. Go-live is carried out smoothly, with close monitoring to guarantee fast and effective adoption.
Step 4
After go-live, we stay by your side to adjust, improve, and evolve Zendesk as your needs grow. Your long-term success is our top priority.
Zendesk Integrator
Zendesk is the go-to solution for high-quality customer service—provided it is well configured.
At Omycare, as a Zendesk certified partner, we ensure a complete setup and optimal configuration.
Every detail is tailored to your needs for a tool that is simple, efficient, and ready to perform from day one while keeping costs under control.
- \Advanced analysis to optimize your performance
- \Clear reporting to guide your actions
- \Compliance with the strictest standards
Automation & AI
Boost your customer relationship with our Customer Care team, available 24/7.
Our teams based in Madagascar provide premium, responsive, and flexible customer service, capable of handling multiple languages to adapt to all your markets.
You benefit from expertise, cultural proximity, and the performance of a committed partner, ensuring maximum customer satisfaction.
- \Premium multilingual service
- \Maximum responsiveness and flexibility
- \Cultural proximity for enhanced satisfaction
Our tools for operational excellence
