Zendesk
Build an environment that fits your organisation.
Talk to an expertFRCX consulting / Integration / Outsourcing
Experts for your CX tools.
Teams for your customer service.
Zendesk, Aircall, AI: we design and optimise your tools. Looking to outsource customer service? Our operational teams take over.
Talk to an expert
Zendesk Advanced PartnerPartner since 2023 · Advanced since 2025
What do you need?
Aircall
Connect your calls to your customer experience tools.
Outsourcing
Entrust customer enquiries to trained, supervised teams.
AI & Automation
Identify tasks to automate and help agents work effectively.
200+ businesses supported
Across Zendesk, Aircall, AI
and customer experience projects.
A selection from our client portfolio. Individual project scopes are described separately.
CX & Tech / Zendesk & Aircall
CX tools designed to work together.
We adapt Zendesk and Aircall to your organisation, connect your tools and support everyday use.
Zendesk
Implementation, migration, configuration, optimisation and training.
Aircall
Onboarding, Smartflows, routing and Zendesk or CRM integrations.
Email · messaging · phone
↓
Zendesk SupportQualification → routing → resolution
↓
Guide & ExploreKnowledge & reporting
Copilot & AI AgentsSupport with a defined scope
↓
Aircall ↔ CRM ↔ business tools
Scope depends on your processes, licences, permissions and available connectors.
AI & Automation
AI that helps your support team.
Choose use cases that fit your requests, data and teams. We support Zendesk Copilot, AI Agents and automation.
Assist agents
Make knowledge easier to find and responses easier to prepare with Copilot.
Automate suitable requests
Qualify, route and handle requests that fit the agreed scope.
Stay in control
Define escalation rules and monitor response quality.
Customer service outsourcing
Your customer service, handled day to day.
Calls, emails, tickets, chat and back-office: our operational teams take over the scope you entrust to us.
A service model agreed together, with training, supervision, quality checks and reporting.
FRENESDEITPTAR
Languages, hours and volumes depend on the agreed service model.
Explore outsourcingOur method
A clear framework, from scoping to follow-up.
- 01Shared priorities
Understand
Your needs, tools and constraints.
- 02A roadmap
Design
The scope, solution and responsibilities.
- 03Support through launch
Deploy
Configure and test the tools, or prepare the outsourced operation.
- 04Follow-up actions
Improve
Review usage, quality and changes required.
Our story
OmyCare through the years
2023
Aircall · Bronze
Zendesk · Partnership beginsOmyCare is founded
The first CX activities take shape.
2024
Aircall · Silver
Zendesk · Qualified PartnerBuilding our capabilities
Growth in CX integration, outsourcing and client projects.
2025
Aircall · GoldZendesk · Advanced PartnerGrowth and recognition
Stronger Zendesk, Aircall, integration and automation expertise.
2026
Aircall · GoldZendesk · Advanced Partner200+ businesses supported
Zendesk, Aircall, AI, automation and multilingual outsourcing.
Before we start
Your questions, answered.
Can you work on our existing configuration?
Yes. We can audit, optimise or develop an existing Zendesk or Aircall environment without necessarily starting again.
Do we need to outsource customer service to work with you on our tools?
No. Zendesk, Aircall and AI services can be delivered independently of outsourcing.
Your next step
Let’s talk about your customer experience.
An integration to plan, a platform to optimise or a customer service team to strengthen? Tell us where you want to start.
Talk to an expertAn initial conversation, with no obligation.