Onboarding & configuration
Numbers, users, teams, groups, permissions and distribution rules: design and configure the right organisation for your calls.
Documented configuration and support with adoption.
Talk to an expertFRAircall / Integration & optimisation
Every call, routed to the right team.
A connected customer experience.
We configure Aircall, design your call journeys and connect your telephony to Zendesk and your CRM.
Talk to an expert
Aircall Gold PartnerPartner since 2023 · Gold since 2025
Incoming call · Aircall number
↓
Hours → Smartflows / IVROpening hours, destinations and fallback routes
↓
Open hoursIVR → support or sales team
Out of hoursVoicemail and planned follow-up
↓
Call context → Zendesk / CRM
Scope depends on your processes, licences, permissions and available connectors.
Telephony within your organisation
A telephony architecture. A coherent CX ecosystem.
We design numbers, groups, responsibilities, call journeys and information flows together. Aircall, Zendesk and your CRM are considered in the context of your needs and the capabilities of each tool.
Smartflows & routing
Welcome messages, IVR, opening hours, queues, overflow and voicemail: configure and test the scenarios you need.
Clear call journeys, including when a team is unavailable.
Zendesk & CRM integrations
Define the connections, useful data and follow-up rules between Aircall and your CX environment.
Configured integrations and verified end-to-end scenarios.
Audit & optimisation
Review your configuration, call journeys and working practices to identify friction and prioritise changes.
Targeted recommendations and a roadmap.
Migration & number porting
Plan the prerequisites, carrier coordination, tests and cutover with your teams.
A transition shaped around the constraints of your numbers.
Training & ongoing improvement
Train agents, supervisors and administrators, then adjust call journeys and integrations as your needs evolve.
Practical documentation and teams ready to use the tools.
Calls, teams and customer context, connected to your working environment.
Official Aircall product demonstration.
We design the scenarios, configure the branches and test the journeys.
Official Aircall example, without OmyCare client data.Aircall + Zendesk + CRM
A call should not sit in isolation.
Zendesk
Call logging, ticket creation rules and missed-call follow-up.
Your CRM
Useful customer information, activities to record and mappings supported by the connector.
Your business rules
Responsibilities, exceptions and acceptance scenarios defined before launch.
Scope depends on connectors, licences and permissions. Zendesk–CRM flows are scoped separately where needed.
Incoming call · Aircall number
↓
Hours → Smartflows / IVROpening hours, destinations and fallback routes
↓
Open hoursIVR → support or sales team
Out of hoursVoicemail and planned follow-up
↓
Call context → Zendesk / CRM
Scope depends on your processes, licences, permissions and available connectors.
Partner perspectives / Aircall
Recommended by
Aircall team members.
Three perspectives on our expertise, collaboration and the projects we deliver together.
Partner recommendation
Omycare has developed genuine expertise across the entire chain: CRM structuring, Aircall telephony integration, support workflow optimisation — they understand how the tools fit together and, above all, how to help teams adopt them for the long term.
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Partner recommendation
Their expertise in Aircall is excellent, projects run smoothly and the relationship is always straightforward and direct.
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Partner recommendation
OmyCare is the most dynamic partner I have encountered: responsive, proactive with ideas, and always easy to work with, without the slightest friction.
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1 / 3
Migration / Service continuity
A carefully planned transition to Aircall.
We coordinate prerequisites, call journeys, tools and cutover arrangements to reduce transition risks and support the teams handling calls.
- 01
Scope
Map your teams, numbers, usage and service constraints.
- 02
Numbers & porting
Check eligibility, prepare the documents and coordinate timing with carriers.
- 03
Journeys & Smartflows
Build IVR, routing, groups, schedules and overflow.
- 04
Integrations
Configure Aircall–Zendesk and CRM exchanges to match the agreed rules.
- 05
Testing & acceptance
Check inbound and outbound calls, unavailable-team scenarios and records in connected tools.
- 06
Training
Prepare agents, supervisors and administrators before launch.
- 07
Coordinated cutover
Confirm prerequisites, responsibilities and appropriate fallback arrangements.
- 08
Launch support
Monitor the start, handle adjustments and hand over documentation.
A continuity plan for your context.
Porting dates and conditions depend on carriers and number eligibility. We agree a cutover plan and feasible continuity measures without guaranteeing zero interruption.
After cutover, we can continue to adjust teams, schedules and Zendesk or CRM flows within an agreed scope. Already using Aircall? We also handle targeted improvements.
An example engagement
From multiple call queues to a clear operating model.
Illustrative scope. No client data or results.
Need
Multiple teams, different opening hours and missed calls that need better follow-up.
Intervention
Analyse flows, configure Smartflows, define handovers and set up follow-up in Zendesk.
Deliverables
Call journey map, configuration, acceptance scenarios and administrator documentation.
Client perspective / Lease a Bike
Telephony.
CRM.
A supported team.
Aircall HubSpotAircall + HubSpot / CRM
A big thank you to the OmyCare team for successfully integrating Aircall with our CRM!
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Before we start
Your questions, answered.
Can you optimise an existing Aircall environment?
Yes. We can review call journeys, distribution rules, team organisation or a specific integration, based on your priorities.
Can we keep our numbers?
We check portability eligibility, required documents and carrier constraints. Timing and cutover arrangements are agreed before the transfer.
What do you configure in Smartflows?
Opening hours, IVR menus, destinations, overflow and fallback routes. We test open, closed and unavailable-team scenarios.
Are Zendesk and CRM integrations the same for everyone?
No. Scope depends on the connector, licences, permissions and business rules. We agree useful data and actions before configuration and testing.
Are AI features included?
Not automatically. Relevant uses, availability and licensing are assessed separately during scoping.
Do we have to outsource our calls?
No. Aircall integration is a CX & Tech service. Your own teams can continue handling calls; outsourcing is a separate service.
Your next step
Telephony designed for your teams.
A deployment, new call journeys or an integration that needs attention? Let’s discuss your environment.
Talk to an expertAn initial conversation, with no obligation.